Support through inTouch^SM

DataPath developed the inTouch^SM Client Portal to facilitate better communication between our clients and support. The inTouch^SM Client Portal is a means to put our clients "in touch" with us, putting product support, updates, news, product materials, educational materials and more at your fingertips through the web.

Online inquiries
By logging into inTouch^SM, you will be able to log your customer service inquiries and view all active, in process and resolved issues that have been submitted.

Additionally, you will be able to track the escalation level of your issue, remain informed of any steps you may be required to take for support to proceed in handling your inquiry, and see where in the resolution process your issue is. inTouch^SM has the added bonus of archiving previous inquiries that you can use to troubleshoot. You also have the ability to rank how your issue is being handled to help us maintain optimal customer satisfaction.

Updates
Clients are able to download the latest software updates for DataPath solutions through the inTouch^SM portal. Just select the latest version, download and install.

Custom Marketing Material
inTouch^SM makes ordering marketing materials easy. You can view PDFs of available marketing materials and place orders for Custom Marketing materials through the inTouch^SM portal.

DataPath University
DataPath University puts all the user educational materials you need at your fingertips. Download PDFs of training and user manuals for all of DataPath's products and solutions. Find "What's New?" documents explaining changes, updates and enhancements in the new builds of our software. Watch instructional videos created by our support and training teams that show best practice solutions.

DataPath's web support services also include a library of regulatory information, newsletter articles and more to keep you on top of things.