March 2007 | Volume VI, Issue 3

What does IVR mean for me?

• Reduces number of participant calls to PSP by providing access to primary data on FSAs, HRAs and Transportation Benefits for participants such as;
  • Account balance information starting with the most recent information and up to 3 plan years
  • Claim related data such as claim vouchers and reimbursements
  • Enrollment for FSAs and Transportation benefits
  • Access to debit card transactions and payments
  • Access to denied debit card transactions
  • Access to credit card transactions
• Provide operational efficiencies through management reporting of IVR statistics (how many participants are using the IVR, how many participants are checking Debit Card balances, etc.)
• Promotes a more effective use of administrators' time

LEGAL DISCLAIMER: Material contained in this newsletter is not legal advice, and should not be construed as legal advice. If you need legal advice upon which you can rely, you must seek a legal opinion from your attorney.

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© DataPath, Inc. 2007