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August/September 2006 | Volume V, Issue 8 |
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DataPath's Featured Employee: Chris RasmussenName: Chris Rasmussen Years at DataPath: 3 1/2 Role at DataPath: What do you envision as the most important function of your department?Customer Support is more than just providing technical assistance to resolve an issue. Its main purpose is to establish and maintain a binding vendor/client relationship built on trust and confidence. How do you see your department developing / improving in 5 years?Customer Support is always undergoing new developments to help improve the level of support our clients expect from us. New products and features are always being incorporated to improve our software and services. With better software stability and usability, customer support will be able to devote more time to internal education and developing our knowledge base to produce a better customer support department. What is the best thing about your job?I would say the best part about my job is working with such a great team and also being able to meet with our interesting clients. What is the most challenging thing about your job?The most challenging aspect of my job is identifying and resolving a new issue that has just been discovered. It’s like a mystery that has to be solved. You have to recreate the scene, see what all was involved and develop an idea that could be causing the situation. Fill in the blank to this bumper sticker …“I’d rather be 007”. I’m a huge James Bond nut. What is your work background?I started working for a local restaurant chain back in my mid-teens and continued to work there through high school and college. This is where I realized that I enjoyed working and talking with people. I held a couple of second/part time jobs as well, such as Radio Shack and a furniture manufacturing plant. I was approached by an individual, whom I still work with today, and asked to try my hand in customer support for a local software vendor. Seeing this as an opportunity, I took the offer and worked diligently for 6 ˝ years. With this company I provided customer support via phone and online and conducted both in-house and onsite software training. In the early part of 2003, I was enticed by a position that needed to be filled at DataPath, Inc. This position was almost identical to the one that I currently but showed more promise and opportunity. I weighed my options and eventually made the move. With DataPath, I have been able to further my customer support and customer training knowledge experience and help assist others in my position with developing their skills as well so they can carry them with them wherever there career path may lead them. What are your 3 ‘desert island’ albums?
Where were you born?I was born in Alpena Michigan, but moved to Arkansas in the late 70s with my parents and have lived here ever since. Family InformationI married my wife, Laura, in the year 2000, which makes the math easy for remembering how long you have been married. I have a 5 year old daughter, Julia Charlotte, who just started Kindergarten and ballet a couple of weeks ago. I also have a 2 year old son, Ethan Dean, of whom I have the opportunity to pass along all of the junk I have collected over the years. HobbiesI am a HUGE Transformers Toy fan. I have been collecting them since I was 6 years old. I have movies, toys, books and other Transformers paraphernalia. I have already mentioned that I am a James Bond fan. I have all of the movies and a considerable collection of the books. I also enjoy reading in my spare time and camping. | |
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